Have a question or need support?
We’re here to assist you.

Whether you’d like to learn more about our products, need guidance on sizing, have an enquiry about your order, or simply wish to share your feedback, our team is ready to help. You can contact us by email, or through the contact form provided.

We aim to respond to all enquiries promptly during our customer service hours. Your feedback is appreciated as it helps us enhance our store and service.

Customer Service Hours:
Monday to Friday: 09:00 am – 17:00 CET

Store Name: Orvani London
Business Address:
Lepant 270, 08013 Barcelona, Spain
Email:info@orvanilondon.com
Phone:+34 661455752

Frequently Asked Questions

How can I contact Orvani London?

You can contact our Customer Support team at info@orvanilondon.com. We aim to respond to all enquiries within 1–2 business days.

Where is my order?

Once your order has been dispatched, you will receive tracking information by email where available. Please allow some time for tracking updates to appear after dispatch.

How long does delivery take?

Delivery times depend on your location and the product ordered. Please check our Shipping Policy for the latest processing and estimated delivery times.

What should I do if my item arrives damaged or incorrect?

Please contact us by email with your order number, full name, clear photographs of the item received and photographs showing the issue. Please also retain the original packaging and shipping label where available. Once the issue has been verified, we will offer a 100% refund or replacement at no additional cost.

Can I return an item if I change my mind?

Yes. You may request a return within 30 days of receiving your order, subject to our Returns & Refund Policy. Items should be unworn, unused and in their original condition.