Orvani London does not sell your personal information, and we do not share it for cross-context behavioural advertising in the sense used by privacy laws such as the California Consumer Privacy Act (CCPA/CPRA).
What we do with your data
We use the personal data you give us to take and fulfil your order, arrange delivery, handle returns and answer your questions. We share it only with the service providers who make that possible — payment processing, fulfilment, shipping, customer support, analytics and fraud prevention. Those providers act on our instructions under contract and are not permitted to use your data for their own purposes.
The full picture is set out in our Privacy Policy.
Opting out of advertising and analytics cookies
We do use advertising and analytics technologies to understand how the site is used and to measure our marketing. Depending on where you are, these are only switched on with your consent. You can change your choice at any time:
- Use the cookie preferences control on our website to withdraw consent for non-essential cookies.
- Clear or block cookies through your browser settings.
- Email us and we will apply the opt-out on your behalf.
Submitting a request
To opt out, or to exercise any other privacy right — access, correction, deletion, portability or objection — email info@orvanilondon.com with the subject line Privacy Request.
Tell us which right you are exercising and give us the email address or order number linked to your data so that we can find your records. We may need to verify your identity before we act. There is no charge, and we will respond within one month.
You may also use an authorised agent to submit a request on your behalf, provided we can verify their authority to act for you.
We will never treat you differently — worse prices, worse service, fewer products — for exercising a privacy right.
Contact
Orvani London
Email: info@orvanilondon.com
Customer service hours: Monday to Friday, 09:00–17:00 CET